Insights

Digital transformation is rapidly reshaping the retail landscape in Africa, and Nigeria is at the forefront of this revolution. With increasing internet penetration and evolving consumer behavior, Nigerian retailers are adopting digital strategies to enhance efficiency, drive sales, and expand their reach. This case study examines the digital transformation journey...

Socials Media Growth in Africa Africa is experiencing rapid growth in social media usage, fueled by increasing internet penetration, affordable smartphones, and the expansion of mobile networks. As of the latest data available in 2022, according to Statista, Africa’s social media users reached over 384 million, reflecting continuous growth in...

Africa is a dynamic, fast-growing region brimming with opportunities for businesses eager to expand. With its booming population, rising middle class, and increasing demand for goods and services, the continent holds immense promise. Yet, for all its potential, the logistics and distribution landscape in Africa is a complex puzzle. From...

In the past decade, the way businesses market to their customers has undergone a massive transformation, thanks largely to the rise of mobile technology. This shift is especially evident in Africa, where mobile phones have become more than just communication tools—they’re the primary gateway to the internet. As more Africans...

In today’s digital-first economy, earning consumer trust has never been more critical for businesses. But developing this trust goes beyond simply providing top-notch products or services; it hinges on how well businesses safeguard customer data and share their privacy practices with clarity and honesty. Data privacy and transparency are no...

As digital adoption accelerates across Africa, businesses have a unique opportunity to create impactful customer experiences that foster loyalty and growth. Today’s African consumers expect seamless interactions, whether they are shopping online, booking services, or engaging with brands on social media. We will explore actionable strategies that companies can implement...

Nigeria has over 600,000 small-scale retailers, mostly food stores, and these account for 97% of the Nigerian retail sector’s annual revenues, with large retail outlets earning only 3% of revenues. The same trend is evident in South Africa, where small stores also drive retail sales. More than 10,000 branded retail...

In the bustling, data-rich landscape of today’s business world, the companies that truly excel are the ones that focus on measuring what truly matters. For Nigerian businesses, navigating the complexities of diverse consumer behaviours and unique market dynamics can be a game-changer. The right Key Performance Indicators (KPIs) can mean...

Africa is a continent of immense diversity. It is home to over 1.4 billion people, speaking more than 2,000 languages, and spanning 54 countries with unique cultural nuances, economic conditions, and consumer behaviours. Adopting a one-size-fits-all approach to content creation for businesses aiming to connect with African consumers is ineffective—it...

Africa is rapidly emerging as one of the world’s most dynamic consumer markets. With a population exceeding 1.4 billion across 54 countries, the continent’s unique and diverse consumer behaviour is drawing increasing attention from global businesses. Since 2010, consumer expenditure in Africa has grown at an impressive annual rate of...