Consumer Behaviour

From loadshedding-driven ultra-high-temperature (UHT) loyalty to private-label defection, the forces rewriting consumer behaviour in South Africa's dairy market are more complex than any single brand strategy can encompass. In an average South African household, milk is not considered a purchase. You need it. You buy it. It sits in the...

How do your customers find you for the first time? It sounds like a simple question. Yet, for most African marketing teams, it is one of the least well-answered questions in their entire intelligence stack. Brand discovery is inconsistently tracked, rarely benchmarked, and rarely analysed across markets at a pan-African...

Year in, year out, hundreds of millions of Africans observe Easter. They fast, they pray, they attend multi-hour church services in outfits pressed and chosen with care. And then, almost without missing a beat, they eat, they travel, they gather, they spend. This is not a contradiction. It is one...

Every year, as March arrives, something predictable happens across African brand accounts. Profile pictures gain a purple tint. Carousels feature headlines such as 'Celebrating the Women Who Inspire Us.' Some brands go further with campaigns, hashtags, panels, etc. By March 9th, it's done. Back to business as usual. There is...

In today’s hyper-competitive landscape, winning consumer attention isn’t just about flashy ads or catchy slogans. It’s about understanding the human brain—and influencing decisions before they are even made. That’s where neuromarketing comes in, a field that merges neuroscience with marketing to understand how people really respond to branding, content, and...

In today’s competitive market, brand loyalty is more than just a customer repeatedly purchasing your product—it’s about creating a strong relationship that they choose your brand over all others, even in the face of cheaper or more convenient alternatives. The key to achieving this? Data. By leveraging customer data, businesses...

In a small shop in Nairobi, a woman purchases groceries with a simple scan of her mobile phone. Two thousand kilometers away in Lagos, a farmer receives real-time updates on market prices and weather patterns through a basic smartphone. Meanwhile, in Cape Town, a family resolves their electricity billing dispute...

In the vast, vibrant landscapes of rural Africa, millions of potential consumers remain underserved—not because they lack demand, but because traditional marketing strategies fail to reach them effectively. While urban markets are saturated with competition, rural communities present a frontier of untapped opportunities for fast-moving consumer goods (FMCGs). But how...

In a rapidly evolving market, capturing the attention and loyalty of younger audiences has never been more critical for business success. For African brands, storytelling has emerged as a transformative tool to create deep and meaningful connections with this vibrant demographic. With a staggering 60% of Africa’s population under 25,...

Who are the digital natives shaping Africa’s markets? What role do they play in influencing consumer trends? And most importantly, how do African brands effectively market to them? In this February edition of our Marketing Masterclass, we will explore these critical questions with expert insights from top industry leaders. This...